How can we help?

Find answers to common questions below, or send us a message and we'll get back to you as soon as we can.

📦 Listing items

How do I list an item on ThingShare?
Click List an item from any page or your dashboard. You'll go through 4 quick steps: item details (name, category, description), photos, pricing, and rental rules. The whole process takes under 2 minutes. Your listing goes live immediately once submitted.
What makes a good listing?
Listings with clear photos from multiple angles, a specific item name (include brand and model), and an honest description rent faster. Set a daily rate that's fair — check what similar items rent for. Offering weekly rates attracts longer, higher-value bookings.
Can I edit or delete my listing after publishing?
Yes. Go to your Dashboard → My listings → click Edit next to the item. You can update any detail, price, or photos at any time. To remove a listing, click Delete — this is permanent and cannot be undone.
What categories can I list in?
ThingShare supports: Photography, Outdoors & Camping, Tools & DIY, Music & Audio, Sports & Fitness, Gaming & Tech, Party & Events, Fashion & Costume, and Miscellaneous. If your item doesn't fit neatly into a category, choose the closest match or use Miscellaneous.

💰 Earning money

How do I earn money on ThingShare?
List any item you own — camera, power tools, camping gear, instruments — and set a daily rental price. When a renter books your item and you approve the request, you get paid. Payouts are processed within 24 hours of the rental completing and the item being returned safely.
How much does ThingShare charge?
ThingShare charges a service fee of 15% on each completed rental. Founding listers — the first 500 people to list on ThingShare — pay only 8% forever. There is no listing fee and no monthly subscription. You only pay when you earn.
When and how do I get paid?
Payments are processed through Stripe. Once a rental completes and you confirm the item has been returned in good condition, your payout (minus the service fee) is released within 24 hours to your connected bank account. Stripe payouts typically arrive in 2–5 business days depending on your bank.
What is the Founding Lister Program?
The first 500 listers on ThingShare become Founding Listers and receive exclusive lifetime perks: a permanent 8% service fee (vs 15% for later members), a Founding Lister badge on their profile, priority placement in search results, early access to new features, and direct input into the ThingShare roadmap. These perks never expire.

🛡️ Safety & deposits

How does the security deposit work?
When you list an item, you can set a security deposit amount (up to $500 CAD). The renter pays this upfront when booking — it's held by ThingShare and is not released to anyone until the rental ends. If your item is returned in good condition, the deposit is automatically refunded to the renter within 48 hours. If there's damage, you can claim part or all of the deposit.
What happens if my item gets damaged?
If your item is returned damaged, do not release the deposit. Contact us at support@thingshare.ca with photos of the damage and a description. We'll review the claim and work with both parties to resolve it fairly. ThingShare's security deposit is your primary protection — we recommend setting a deposit that reflects the value of your item.
Are payments secure?
Yes. All payments on ThingShare are processed by Stripe, a globally trusted payment platform used by millions of businesses. Stripe uses 256-bit encryption. ThingShare never stores your card details. Rental payments are held in escrow until the rental starts, so renters are protected too.
How does the review system work?
After every completed rental, both the owner and the renter leave public reviews for each other. Reviews are permanent and visible on both profiles. This two-way accountability means owners can see a renter's history before approving a booking, and renters can see how other owners treat their customers.

📅 Bookings

How do I approve or decline a booking request?
Go to your Dashboard — pending booking requests appear in the Booking requests section. Click Accept to approve or Decline to reject. You can review the renter's profile and past reviews before deciding. You are never obligated to accept a booking.
What is the cancellation policy?
You choose your own cancellation policy when listing: Flexible (full refund up to 24 hours before), Moderate (full refund up to 3 days before), or Strict (50% refund up to 7 days before). The policy is shown clearly to renters before they book.
Can I block off dates when my item is unavailable?
Yes. When setting up your listing, you choose which days of the week your item is available. You can edit your listing anytime to update your availability calendar — for example, if you need your camera for a weekend shoot, just block those dates.

👤 Account

Where is ThingShare available?
ThingShare is currently focused on Toronto. All prices are in CAD and our privacy practices comply with PIPEDA, Canada's federal privacy law. We're building a strong Toronto community first before expanding to other cities. If you're in the GTA, you're in the right place!
How do I sign up?
Go to Sign in / Sign up and either create an account with your email and a password, or sign in with Google for a faster setup. Your account is free — there's no subscription or sign-up fee.
How do I delete my account?
To delete your account and all associated data, send an email to support@thingshare.ca with the subject line "Account deletion request" from your registered email address. Under PIPEDA, we will process your request within 30 days.

Still need help?

Can't find what you're looking for? Send us a message and we'll get back to you within 1–2 business days.

✉️
Email us directly
support@thingshare.ca
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